FAQ
1. What are UPF shirts and why choose them? UPF (Ultraviolet Protection Factor) shirts are specially designed sun protection clothing that blocks harmful UV rays. Our shirts offer UPF 50+, blocking 98%+ of UVA/UVB rays, making them ideal for outdoor activities like fishing, hiking, beach trips, or daily sun exposure. They're lightweight, breathable, quick-dry, and more reliable than sunscreen alone!
2. Where do you ship to? We ship to all 50 states in the United States, including Alaska and Hawaii. International shipping may be available – contact us for details.
3. What are your shipping options and times? We offer these reliable US shipping methods (business days, excluding weekends & holidays):
- Express Shipping (3-6 business days): $20 – Fast for urgent orders.
- Free Standard Shipping (7-14 business days): $0 – Free on every order! (Most popular)
- Standard Shipping (7-14 business days): $10 – Economy option.
Orders process and ship within 1-3 business days. Tracking provided via email.
4. Do you offer free shipping? Yes! FREE SHIPPING (7-14 business days) on all orders – no minimum purchase needed. It's our commitment to making sun protection accessible.
5. How long does shipping take?
- Express: 3-6 business days
- Standard/Free: 7-14 business days Times start after processing. Holidays, weather, or carrier delays may affect delivery.
6. What is your return policy? We want you to be thrilled with your UPF shirt! 30-day return window from delivery for unworn, unwashed items in original condition (with tags/packaging) for full refund (minus original shipping if not free). Return shipping is customer's responsibility unless defective/damaged. Email us at [your support email] to start.
7. How do I care for my UPF shirt? Machine wash cold with like colors, mild detergent. Tumble dry low or hang dry. Avoid bleach, fabric softeners, or ironing. Most are quick-dry and wrinkle-resistant – check the care label on your item.
8. Can I exchange for a different size/color? Yes, exchanges welcome within 30 days (subject to stock). Contact us to arrange!
9. How do I track my order? Use the tracking link in your shipping email or check your Shopify account. Reach out if needed.
10. Still have questions? We're here to help! Email [your support email] or use live chat – replies within 24 hours.